All workflows
Connected Workflow
WhatsApp Follow-Up
Conversations that live in personal inboxes get lost. This flow keeps WhatsApp inquiries structured and visible.
The Flow
How this workflow runs step by step
See how NXT Elevate connects this part of the customer journey from the first signal to the next action.
- 1
Inquiry captured
A WhatsApp message is captured into the central conversations hub.
- 2
Tagged and routed
The message is tagged by intent and routed to the right team member.
- 3
Structured follow-up
A sequence of messages keeps the conversation moving toward a decision.
- 4
Visible status
The conversation stays visible to the team until it is resolved.
Outcome
Conversations stop disappearing in personal inboxes and follow-up stays consistent.
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