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Connected Workflow
Hospitality Guest Journey Flow
Hospitality runs on rhythm. This flow connects the full guest journey from pre-arrival to repeat stay.
The Flow
How this workflow runs step by step
See how NXT Elevate connects this part of the customer journey from the first signal to the next action.
- 1
Pre-arrival
A welcome message and key information set the tone before arrival.
- 2
Arrival
A warm, personalized touch greets the guest.
- 3
Post-stay
A thank-you and feedback request follow the stay.
- 4
Review request
A timed request helps build reputation while the experience is fresh.
- 5
30/60/90-day reactivation
Scheduled messages keep the property top of mind for the next visit.
Outcome
A consistent guest rhythm that drives reviews and repeat stays.
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